Privacy Policy

Effective Date: 5 March 2026  |  Last Updated: 5 March 2026

CAworks Designer Glass Trading LLC ("CAworks", "we", "us", or "our"), a company registered in Dubai, UAE (Commercial License 1477645, TRN 104980041800003), is committed to protecting the privacy of individuals who interact with us through our website, WhatsApp Business channel, Meta (Facebook/Instagram) platforms, and related digital services.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with us through any of these channels, including our automated messaging services powered by artificial intelligence ("AI Agent").

1. Data Controller

The data controller for information collected through our services is:

CAworks Designer Glass Trading LLC
Al Garhoud, Sara Building, Office 203-335, Dubai, UAE
Email: team@caworks.co
Phone: +971 50 636 9524

2. Information We Collect

2.1 Information You Provide Directly

• Full name
• Phone number (including WhatsApp number)
• Email address
• Project location or property address
• Project requirements, preferences, and descriptions
• Photographs, drawings, or files you share with us
• Any other information you voluntarily provide during conversations

2.2 Information Collected Automatically

• WhatsApp user profile name and phone number when you initiate contact
• Message content, timestamps, and delivery/read status
• Meta Lead Form submissions (name, email, phone number, and any custom fields you complete)
• Facebook/Instagram profile information made available through Meta's platform when you interact with our ads or pages
• Device type, browser, and IP address when you visit our website
• Interaction data with our AI Agent (message history, responses, conversation flow)

2.3 Information from Third-Party Platforms

When you interact with our services through Meta (Facebook, Instagram) or WhatsApp, those platforms may share certain information with us in accordance with their own privacy policies and your settings on those platforms. We encourage you to review:

• WhatsApp Privacy Policy
• Meta Privacy Policy

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to enquiries: To answer your questions about our products and services, including through our AI-powered WhatsApp Agent.
• Providing quotations and estimates: To prepare project proposals based on your requirements.
• Project execution: To manage surveys, design, manufacturing, and installation related to your project.
• Customer relationship management: To maintain records of our interactions and project history in our CRM system.
• Marketing communications: To send you relevant information about our services, promotions, or project updates, where you have provided consent or where we have a legitimate interest to do so.
• Service improvement: To analyse interactions and improve our AI Agent, customer service processes, and service offerings.
• Legal compliance: To comply with applicable laws, regulations, and legal processes in the UAE.

4. Automated Processing and AI Agent

Our WhatsApp channel uses an AI-powered agent to provide initial responses, answer frequently asked questions, collect project details, and route enquiries to the appropriate team member. Please be aware that:

• Initial responses may be generated by an automated system, not a human operator.
• Your messages and the AI Agent's responses are logged for quality assurance and service improvement.
• You may request to speak with a human team member at any time during the conversation.
• No automated decision-making with legal or similarly significant effects is carried out without human oversight.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and applicable regulations:

• Consent: Where you have provided explicit consent, such as submitting a lead form or initiating a WhatsApp conversation.
• Contractual necessity: Where processing is necessary for the performance or preparation of a contract with you.
• Legitimate interest: Where we have a legitimate business interest in processing your data (e.g., improving our services), provided this does not override your rights.
• Legal obligation: Where processing is required to comply with UAE law.

6. Data Sharing

We may share your personal data with the following categories of recipients:

• Meta Platforms, Inc.: As a necessary part of operating our Facebook/Instagram advertising and WhatsApp Business channel. Data shared is governed by Meta's terms and data processing agreements.
• CRM and business tools: We use customer relationship management software to store and manage enquiry and project data. Data is processed in accordance with those providers' data processing agreements.
• Service providers: Third-party providers who assist us with IT infrastructure, communication tools, and business operations, bound by contractual data protection obligations.
• Professional advisors: Lawyers, accountants, or auditors where necessary for legal, tax, or compliance purposes.
• Regulatory authorities: Where required by UAE law, regulation, or legal process.

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including:

• Enquiry data: Retained for up to 3 years from your last interaction if no project proceeds.
• Project data: Retained for the duration of the project and for a minimum of 7 years thereafter for warranty, legal, and regulatory purposes.
• Marketing data: Retained until you withdraw consent or opt out.
• Conversation logs: WhatsApp and AI Agent conversation logs are retained for up to 2 years for quality assurance purposes.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit (via WhatsApp's and Meta's native encryption), and restricted access to personal data on a need-to-know basis.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE where our technology providers operate (including but not limited to servers located in the United States and European Union). Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UAE data protection law.

10. Your Rights

Subject to applicable UAE data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data where there is no compelling reason for continued processing.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interest or for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Opt out of marketing: You may opt out of marketing messages at any time by replying "STOP" to any WhatsApp message, clicking "Unsubscribe" in emails, or contacting us directly.

To exercise any of these rights, please contact us at team@caworks.co. We will respond within 30 days.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings. For Meta-specific tracking (such as the Meta Pixel), you may adjust your ad preferences directly through your Facebook or Instagram account settings.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately and we will take steps to delete such data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CAworks Designer Glass Trading LLC
Al Garhoud, Sara Building, Office 203-335, Dubai, UAE
Email: team@caworks.co
Phone: +971 50 636 9524
Website: www.caworks.co

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of the Dubai International Financial Centre (DIFC).